b'Meet our tour teamsHear from our Tour Managers who make your journeys so memorable.Phil Edwards - USA Tour ManagerWith a life-long love of travel, Phil Edwards has been showing customers the world since 1996. One of Phils favourite destinations is the USA with its music cities in the Deep South. When and why did you become aWhat do you love about the USA? Whats the most importantTour Manager? I had no great desire to go to thepart of your job?I was fascinated as a child by anythingUSA, but I went and was instantlyTo be there for people, ensuringtravel related so I set myself a goal ofcaptivated. The food and the peoplethat the holiday happens as described, working in the travel industry, which Iare only a small part of what makesand deal with issues or ideallyachieved. I became a professional Tourthe USA special to me. prevent them. Manager in 1996.Why choose our Tracks of theWhat do you enjoy most about beingDeep South tour? For more information on our a Tour Manager? You are right in the heart of theTracks of the Deep South Ive met so many wonderful peopleAmerican music scene. Before I came, tour see page 36 or visitbut its the joy of being immersed in soI didnt know that I would be so takengreatrail.com/DSGmany rich and diverse cultures. by the Deep South!Angie Eccles - India Tour ManagerHaving grown up with a father in the Royal Air Force, Angie has enjoyed travelling to many wonderful destinationsand now she likes helping others create fantastic memories.How long have you been What are the best things What are you most proud of?a Tour Manager? about India? One of our customers last year said: I became a Tour Manager in 2013.I love the culture, tradition, history You have the chance to change I worked in Customer Services inand the amazing buildings. The peoplepeoples lives in your job, Angie,banking and saw this role as a chanceare so kind. The hotels and foodand you have done exactly that.to utilise my skills working with GRJare amazing and the staff cant There is no better compliment to hear customers and travelling. do enough to please. from a customer!What is it about the role Why do customers enjoyyou enjoy the most? escorted tours? For more information about I love making sure our customersThey dont have to worry. Everythingour range of India tours,get the best holiday experience andis planned and they have an expert tovisit greatrail.com/indiaachieve those bucket-list moments. show them where to be.8 SEVILLE'